Last Updated: January 2026
ZONKOO and its affiliates and subsidiaries (collectively, “ZONKOO,” “we,” “us,”or“our”) value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website (the “Site”) or otherwise interact with our services (collectively, the “Services”).
By accessing or using our Site or Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with this Policy, please do not use our Site or Services.
1.Scope of This Privacy Policy
This Privacy Policy applies to information we collect:
When you visit or browse our Site;
When you create an account or place an order;
When you subscribe to marketing communications;
When you contact us through customer support, email, or online forms;
When you participate in promotions, surveys, reviews, or other interactive features;
When you interact with us through social media or advertising platforms;
Through service providers that help us operate our business.
This Policy applies only to ZONKOO and does not apply to third-party websites or services that may be linked from our Site.
2.Information We Collect
2.1 Personal Information You Provide
Depending on how you interact with us, we may collect the following information:
Contact Information: name, email address, phone number, shipping and billing address;
Account Information: username, password (you are responsible for keeping this confidential);
Order Information: products purchased (including inflatable tents and related accessories), shipping details, and order history;
Customer Support Information: communications with us via email, chat, phone, or forms;
Marketing Information: email address and communication preferences;
User-Generated Content: product reviews, ratings, feedback, survey responses, or photos you choose to submit.
2.2 Information Collected Automatically
When you visit our Site, we may automatically collect certain information, including:
Internet Protocol (IP) address;
Browser type and version;
Device type, operating system, and platform;
Time zone, approximate location, and language preferences;
Pages viewed, links clicked, referring URLs, and browsing behavior.
This information helps us operate, improve, and secure our Site.
2.3 Payment Information
ZONKOO does not collect or store your payment card or banking information. All payments are processed securely through third-party payment processors such as Shopify Payments, Stripe, or PayPal. Your payment information is subject to the privacy policies and terms of those providers.
3.How We Use Your Information
We use your information for the following purposes:
To process and fulfill orders, including shipping and delivery;
To communicate with you about your orders, account, or inquiries;
To provide customer support and respond to requests;
To send marketing communications, newsletters, and promotions (you may opt out at any time);
To personalize your experience and improve our Site, products, and Services;
To analyze usage trends, preferences, and site performance;
To prevent fraud, unauthorized access, and misuse of our Site;
To comply with legal obligations and en
force our terms and policies.
4.Cookies and Tracking Technologies
We use cookies, web beacons, pixels, and similar technologies to enhance your browsing experience.Types of Cookies We Use Strictly Necessary Cookies: Required for the Site to function properly.Preference Cookies: Remember your settings and preferences.Analytics Cookies: Help us understand how visitors use our Site.Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness.You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect Site functionality.
5.How We Share Your Information
We do not sell your personal information. We may share your information only as follows:
Service Providers: With trusted third parties who help us operate our business (e.g.,website hosting, order fulfillment, analytics, email delivery), under confidentiality obligations.
Legal and Compliance: When required to comply with applicable laws, regulations, legal processes, or government requests.
Business Transfers: In connection with a merger, acquisition, restructuring, or sale of assets.
Aggregated or Anonymized Data: Non-identifiable information may be shared for analytics, research, or marketing purposes.
6.Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.
7.Children’s Privacy
Our Site is not intended for individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will promptly delete it.
8.Your Rights and Choices
8.1 Marketing Communications
You may opt out of promotional emails at any time by using the unsubscribe link in our emails or contacting us directly.
8.2 Access, Correction, and Deletion
You may request access to, correction of, or deletion of your personal information by contacting us. We will respond in accordance with applicable laws.
9.California Privacy Rights (CCPA)
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to:
Know what personal information we collect and how we use it;
Request access to or deletion of your personal information;
Opt out of the sale of personal information (we do not sell personal information);
Not be discriminated against for exercising your privacy rights.
To exercise your rights, please contact us using the information below. We may need to verify your identity before processing your request.
10.Third-Party Websites
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing any information.
11.Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Site after changes indicates your acceptance of the revised Policy.
12.Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us: ZONKOO
Email:support@zonkoo.com
13.SMS Privacy Policy
We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us. Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners, for the purpose of enabling and operating our text messaging program.
Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.
14.Security Notice
The safety and security of your personal information also depend on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Unfortunately, the transmission of information over the Internet is not 100% secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted.
