1.Warranty Coverage

Scope of Coverage:

This warranty service is available for products purchased through official ZONKOO channels.

Warranty Period:

The warranty period begins from the date you sign for the product and lasts for 2 year, or immediately terminates upon resale or transfer to another party.

Ownership of Warranty:

The warranty terms do not apply to any subsequent owners or transferees of ZONKOO products.

Warranty Service Provided:

During the warranty period, if the product experiences quality or functional issues under normal use, ZONKOO will actively assist in resolving the matter, including providing repairs or offering a reasonable after-sales solution.

Replaceable parts (such as windows and accessories) are covered by a 6-month warranty.

Non-replaceable structures (such as the tent's air columns) are covered by a 2-year warranty.

2.Exclusions from Warranty:

The warranty does not cover damage caused by:

Human error, misuse, improper handling, or unauthorized modifications.
Accidental damage, natural disasters, or other force majeure events.
We are committed to providing you with reliable and peace-of-mind after-sales support. If you have any questions regarding the product or warranty policy, feel free to contact ZONKOO customer service at support@zonkoo.com, and we will be happy to assist you.

Disclaimer and Limitation of Liability:

ZONKOO’s product warranty statement is complete and accurate. Any statements made by third parties do not constitute a warranty for the product.

ZONKOO’s liability is limited to the original purchase price of the product and does not cover any incidental or consequential damages (to the extent permitted by law). For third-party liability or jurisdiction-specific regulations, please refer to the relevant legal provisions.