Last Updated: May 2026
ZONKOO and its affiliates and subsidiaries (collectively, "ZONKOO," "we," "us," or "our") value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website (the "Site") or otherwise interact with our services (collectively, the "Services").
By accessing or using our Site or Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with this Policy, please do not use our Site or Services.
1.Scope of This Privacy Policy
This Privacy Policy applies to information we collect:
• When you visit or browse our Site;
• When you create an account or place an order;
• When you subscribe to marketing communications;
• When you contact us through customer support, email, or online forms;
• When you participate in promotions, surveys, reviews, or other interactive features;
• When you interact with us through social media or advertising platforms;
• Through service providers that help us operate our business.
This Policy applies only to ZONKOO and does not apply to third-party websites or services linked from our Site.
2. Information We Collect
2.1 Personal Information You Provide
Depending on how you interact with us, we may collect:
• Contact Information: name, email address, phone number, shipping and billing address;
• Account Information: username and password (you are responsible for keeping your credentials confidential);
• Order Information: products purchased (including inflatable tents and accessories), shipping details, and order history;
• Customer Support Information: communications via email, chat, or forms;
• Marketing Preferences: email address and communication preferences;
• User-Generated Content: product reviews, ratings, feedback, survey responses, or photos you choose to submit.
2.2 Information Collected Automatically
When you visit our Site, we may automatically collect:
• Internet Protocol (IP) address;
• Browser type and version;
• Device type, operating system, and platform;
• Time zone, approximate location, and language preferences;
• Pages viewed, links clicked, referring URLs, and browsing behavior.
2.3 Payment Information
ZONKOO does not collect or store your payment card or banking information. All payments are processed securely through third-party payment processors such as Shopify Payments, Stripe, or PayPal. Your payment information is subject to the privacy policies and terms of those providers.
3. How We Use Your Information
We use your information for the following purposes:
• To process and fulfill orders, including shipping and delivery;
• To communicate with you about your orders, account, or inquiries;
• To provide customer support and respond to requests;
• To send marketing communications, newsletters, and promotions (you may opt out at any time);
• To personalize your experience and improve our Site, products, and Services;
• To analyze usage trends, preferences, and site performance;
• To prevent fraud, unauthorized access, and misuse of our Site;
• To comply with legal obligations and enforce our terms and policies.
4. Cookies and Tracking Technologies
We use cookies, web beacons, pixels, and similar technologies to enhance your browsing experience and measure advertising effectiveness.
These technologies may include first-party and third-party cookies, session cookies that expire when you close your browser, and persistent cookies that remain on your device until they expire or are deleted. Where required by applicable law, we use a cookie banner or preference tool to obtain consent for non-essential cookies, and you may withdraw that consent at any time by updating your browser or site settings.
We retain cookie-related data for different periods depending on the function of the cookie, the lifecycle set by the provider, and our legal or operational needs. For example, strictly necessary cookies are generally retained only as long as needed for a session or short operational window, while analytics and advertising cookies may persist for a longer period unless you delete them or adjust your settings.
4.1 Types of Cookies We Use
• Strictly Necessary Cookies: Required for the Site to function properly (e.g., login, checkout, navigation).
• Preference Cookies: Remember your settings and previous selections such as language and search filters.
• Analytics/Statistics Cookies: Help us understand how visitors interact with our Site by collecting anonymous data.
• Social Media Cookies: Allow you to share or like our content through third-party social platforms.
• Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness across platforms.
4.2 Advertising & Analytics Partners
We and our partners use cookies, pixels, device identifiers, and similar technologies. Our current partners include:
• Google Analytics — for site analytics and audience measurement. To opt out: https://tools.google.com/dlpage/gaoptout
• Google Ads — for ad measurement and remarketing;
• Meta (Facebook) Pixel — for conversion tracking and interest-based advertising. Meta’s data use is governed by Meta’s Data Policy at https://www.facebook.com/policy.php;
• TikTok Pixel — to measure the effectiveness of our advertising. See TikTok’s privacy policy at https://www.tiktok.com/privacy-policy;
• Microsoft Advertising & Clarity — to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay. See the Microsoft Privacy Statement for details.
These technologies may collect your IP address, device identifiers, browsing behavior, and conversion events. This data may be used for site analytics, ad measurement, interest-based advertising, retargeting, and cross-platform optimization.
4.3 Managing Cookie Preferences
You may manage non-essential cookies and interest-based advertising through:
• Network Advertising Initiative (NAI): www.networkadvertising.org/choices
• Digital Advertising Alliance (DAA): www.aboutads.info/choices
• Your browser cookie settings or any cookie preference center we make available on the Site (note: disabling certain cookies may affect Site functionality).
Where recognized by applicable law, we also process valid browser-based opt-out preference signals, such as Global Privacy Control, for cookies or disclosures that may be treated as targeted advertising, sharing, or sale of personal information.
4.4 Global Privacy Control
If your browser or extension sends a valid Global Privacy Control signal and applicable law requires us to honor it, we will treat that signal as a request to opt out of certain targeted advertising, sharing, or similar processing for that browser or device.
Global Privacy Control may not turn off strictly necessary cookies or all non-cookie technologies, but it will be applied where legally required and technically feasible.
4.5 Do Not Track Signals
Our Site does not currently respond to Do Not Track (DNT) browser signals, as there is no common industry standard for how businesses should interpret and respond to such signals. For more information, visit www.allaboutdnt.org.
5. How We Share Your Information
We do not sell your personal information. We may share your information only as follows:
• Service Providers: With trusted third parties who assist us in operating our business (e.g., website hosting, order fulfillment, analytics, email delivery), under confidentiality obligations;
• Advertising Partners: With platforms such as Google, Meta, TikTok, and Microsoft for campaign measurement and delivery of personalized ads;
• Legal and Compliance: When required by law, regulation, legal process, or government request;
• Business Transfers: In connection with a merger, acquisition, restructuring, or sale of assets;
• Aggregated or Anonymized Data: Non-identifiable information may be shared for analytics or marketing purposes.
6. Shopify and Platform Relationship
Our store is hosted on Shopify. Shopify processes certain personal data to provide secure checkout and store functionality, support analytics and fraud prevention, and improve platform services. In some cases, Shopify may act as a data controller or processor depending on the context. Please refer to Shopify’s Privacy Policy for more information.
7. Data Transfers
Your information may be stored or processed in the United States and other countries where our service providers operate. These jurisdictions may have different data protection laws than your country of residence. We take reasonable measures to ensure your data is protected in accordance with applicable laws.
8. Data Retention
We will only retain your personal information for as long as necessary to fulfill the purposes for which it was collected and to the extent permitted or required by law.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet is 100% secure. You are responsible for maintaining the confidentiality of your account credentials. Also remember to log off your account and close your browser window when you have finished your visit, especially if you are sharing a computer with someone else or using a computer in a public place.
10. Children’s Privacy
Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided personal information to us, please contact us at support@zonkoo.com and we will promptly delete it.
11. Your Privacy Rights and Choices
11.1 Marketing Communications
You may opt out of promotional emails at any time by using the unsubscribe link in our emails or by contacting us directly. You may still receive transactional emails related to orders or your account.
11.2 Access, Correction, Deletion, and Portability
Depending on applicable law, you may have the right to:
• Access the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information (subject to certain exceptions);
• Request a portable copy of your personal information;
• Opt out of targeted advertising or the sale/sharing of your personal information;
• Appeal our decision if we deny your privacy request.
To exercise any of the above rights, please contact us at support@zonkoo.com. We may verify your identity before processing your request. We will respond within 45 days of receipt; if we need additional time, we will notify you in writing.
11.3 Authorized Agent
You may designate an authorized agent to submit privacy requests on your behalf. If you wish to use an authorized agent, they must provide written proof of your authorization, and we may still require you to verify your identity directly.
12. U.S. State Privacy Laws
Residents of certain U.S. states — including California, Colorado, Virginia, Texas, Utah, Oregon, Connecticut, and others — may have additional rights under applicable state privacy laws, including:
• Right to know what personal information is collected and how it is used;
• Right to access personal information;
• Right to correct inaccurate personal information;
• Right to delete personal information;
• Right to data portability;
• Right to opt out of targeted advertising and the sale or sharing of personal information;
• Right to non-discrimination for exercising privacy rights;
• Right to appeal our response to a privacy request.
We will verify your identity before processing your request and will respond within 45 days. If we are unable to comply with all or part of your request, we will explain the reasons in our response.
13. California Privacy Rights (CCPA)
13.1 No Sale of Personal Information
ZONKOO does not sell your personal information.
13.2 CCPA Rights
California residents have the right to:
• Know what personal information we collect and how we use it;
• Request access to or deletion of your personal information;
• Opt out of the sale of personal information (we do not sell personal information);
• Not be discriminated against for exercising your privacy rights.
To exercise your rights, please contact us at support@zonkoo.com. We may need to verify your identity before processing your request.
13.3 Shine the Light — California Civil Code §1798.83
Pursuant to California Civil Code Section 1798.83, we will not disclose your personal information with third parties for the purposes of third-party marketing to you without your prior consent. If you are a California resident and would like to request a copy of this notice, please contact us at support@zonkoo.com with the subject line "Request for California Privacy Information."
14. Nevada Privacy Rights
Nevada law permits customers to opt out of the sale of certain personal information. We do not sell your personal information. However, we may use personal information for behavioral advertising. Nevada residents may opt out by contacting us at support@zonkoo.com.
15. SMS Privacy Policy
If you opt into SMS marketing from ZONKOO:
• We may send order updates, abandoned cart reminders, promotional offers, and review requests;
• Message frequency may vary;
• Message and data rates may apply;
• SMS consent and opt-in data are not shared with third parties except messaging service providers for the purpose of operating our SMS program;
• Our website uses cookies to identify abandoned carts, which may trigger SMS reminders;
• You may opt out at any time by replying STOP to any message. Reply HELP for assistance.
16. Third-Party Websites
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.
17. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. Your continued use of the Site after changes are posted constitutes acceptance of the updated Policy.
18. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
ZONKOO
Email: support@zonkoo.com
